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  • What happens after I purchase an Online Ancestral Home Visit tour?
    After purchasing an Online Ancestral Home Visit, you will be contacted by Discover Live via the email and/or phone number you provide, to begin planning your experience.
  • What happens after I book a “Teaser Tour”?
    After booking a Teaser Tour you will receive an email confirmation to the address you provide. The email will contain a link and instructions what you will use to join your tour.
  • How do I join my tour?
    You join your tour by clicking on the link provided by your account manager in the experience invitation.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • What time zones are the tours in?
    The tours are live in each time zone that the experience will be hosted in.
  • How do I find the tour that I am interested in?
    You simply go to there you will find details of the experiences we offer. If you have further questions, you can reach us at XXX
  • How do I add a tour to my calendar?
    As soon as you receive your invitation, it will have a meeting link that can be added to your calendar.
  • Can I suggest a tour location that I want to go to? How?
    Yes, you can suggest a tour location. You can email us at We will make every effort to accommodate your request.
  • Are these tours private, or will there be others joining this tour as well?
    All of our tours are 100% private and customized for each customer. You and your family & friends will be the only people on the tour with our guide.
  • I see on your website that you have a lot more tours? Why aren't they offered here, also?
    Yes, we have tours to many spectacular locations but they are not Ancestral tours, focused on your families background. They are more broadly focused on history, culture, food, architecture and art.
  • Do you offer refunds? What are the conditions? Cancellation policy?
    Our cancellation policy for an Online Ancestral Home Visit is; For Cancellation 29-0 days prior to the original Start date, there is no refund. For Cancellation 30-59 days prior to the original Start date: 50% of the cost will be refunded. For Cancellation 60-89 days prior to the original Start date: 70% of the cost will be refunded. For Cancellation 90+ days prior to the original Start date, 100% of the cost will be refunded.
  • Can I leave a tip for my tour guide? How?
    Yes, you can. The tipping function will be included in your after tour survey.
  • Do you ever add new tour locations? How would I find out about them?
    Yes, we add new locations, all of the time. You can check back on or you can ask to be added to our newsletter.
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