GIFT CERTIFICATES: TERMS AND CONDITIONS

Last Update: November 22nd, 2020

All our usual Customer Terms and Conditions and Privacy Policy will apply to the purchase, redemption, and use of our Gift Certificates (“Certificates”). You can see our Customer Terms and Conditions at this link, and Privacy Policy at this link. Below are the additional Terms and Conditions also apply to Gift Certificates.

1. Validity
Certificates with dollar value are valid for 5 years from the initial date of purchase. It is not valid or redeemable after the expiration date indicated on the Certificate. DISCOVER.LIVE, INC. has no obligation to remind or inform you of a Certificate’s expiry and it is your sole responsibility to ensure that it is used prior to expiry.
If the price of the Experience related to the Certificate changes, the customer will pay the increased price difference if the Certificate is redeemed after one year from the initial date of purchase.

2. Fees
An annual maintenance fee of $20.00 will be deducted from the value printed on the Certificate after one year from the initial date of purchase.

 

3. Redemption
In order to redeem your certificate, please email directly to hello@discover.live from the email address as printed on the Certificate, and include the below:

  • Your desired Experience from the "Available for Public Booking" tab of the "LIVE Experiences" menu at this link

  • Your desired Date and Time for the Experience delivery

  • Your full name

  • Your phone number

  • Electronic attachment of the original Certificate

It is the Certificate holder's responsibility to ensure the certificate is redeemed before any applicable expiry date of their certificate. Certificates are not refundable and are not redeemable for cash except as required by law.

 

4. Transferring your Certificate to someone else
Certificate is not transferable.

 

5. Discontinuing an Experience Purchased (if applicable)
DISCOVER.LIVE, INC. reserves the right to discontinue the sale of any Experience purchased on a Certificate, but agrees to replace the Experience discontinued with any other Experience to the same value.

 

6. Certificate Number
Only (1) Certificate Number per person per Experience can be used.

7. Delivery of Certificate
Certificate will be emailed to the original purchaser provided recipients’ email addresses. When ordering a Certificate, you should ensure to enter the recipient’s email address correctly. DISCOVER.LIVE, INC. cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Certificate. DISCOVER.LIVE, INC. is also not responsible for emailed Certificates that do not reach their intended recipients for reasons beyond its control. Bounced email is not monitored. Receipt of email cannot be verified.

8. Additional Terms

  • Certificate is void where prohibited or restricted by law.

  • One certificate per person

  • Not valid with any other offer or discount

  • Not valid with other specials

  • Not valid during sale or in conjunction with any special promotion

  • Valid for a single Experience booking only

  • Certificate has no cash value, and cannot be exchanged for cash in part or full.

  • Certificate cannot be redeemed to purchase other Certificates.

  • Certificate cannot be exchanged for credits in any other forms.

  • Certificate is subject to availability.

  • DISCOVER.LIVE, INC. reserves the right to dishonor the Certificate, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.

  • DISCOVER.LIVE, INC. reserves the right to refuse service or reverse any Certificate purchase for any reason and return the funds to the original purchaser.

  • DISCOVER.LIVE, INC. reserves the right to immediately invalidate Certificates, without notice, should it receive a credit card charge back, returned check or other form of repudiated payment made towards the Certificate.

  • DISCOVER.LIVE, INC., ITS AGENTS AND AFFILIATES, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Certificates, and these Terms and Conditions, are subject to and governed by the laws of New York, without reference to its principles of conflicts of law.

  • If any provision of these Terms and Conditions should, for any reason, be held invalid, prohibited by law or unenforceable in any respect, such term will not apply. However, the remainder of these Terms and Conditions shall be enforced to the full extent permitted by law. A court of competent jurisdiction is hereby empowered to modify the invalid, prohibited or unenforceable provision to make it valid and enforceable.

  • Purchaser and recipients are solely responsible for the safe keeping and security of their Certificate following delivery. In cases where their Certificate is lost or stolen, DISCOVER.LIVE, INC. is unable to replace or reimburse the Certificate. DISCOVER.LIVE, INC. cannot be held responsible for a lost Certificate as a result of theft or fraud. All Certificate have a unique Certificate number which is required for redemption. DISCOVER.LIVE, INC. cannot be held responsible for any unauthorized use where the Certificate number become known to another party. No replacement will be provided for lost or stolen Certificates in these circumstances. Risk of loss will pass to the original purchaser or recipient of the Certificate upon the electronic transmission of such Certificate to the original purchaser or recipient.

  • Certificate may not be sold. DISCOVER.LIVE, INC. will not replace lost or stolen Certificate provided by third party resellers. If you purchased directly from DISCOVER.LIVE, INC., please contact customer service at (646) 694-8178 to look up order details and validity.

Issued by DISCOVER.LIVE, INC. or affiliate.  DISCOVER.LIVE, INC. is the Certificate issuer and sole obligor to Certificate owner. DISCOVER.LIVE, INC. may assign its issuer obligations to an assignee, without recourse.  If delegated, the assignee, and not DISCOVER.LIVE, INC., will be the sole obligor to Certificate owner. Purchaser use or acceptance of Certificate constitutes acceptance of these Terms. 

 

9. Others
Use of your Certificate constitutes acceptance of DISCOVER.LIVE, INC.’s Terms and Conditions and we therefore recommend you read them carefully. This Terms and Conditions shall be amended at any time at the sole discretion of DISCOVER.LIVE, INC. and shall be binding on the purchaser or the user of the Certificate. It is your responsibility to check this Terms and Conditions from time to time to ensure you are aware of any changes which may have been made.

10. Contact
We welcome your comments or questions. You can contact us at hello@discover.live, or +1.646.694.8178.