A Simple Tutorial to Use the Subscription Portal

Q:  What is Discover Live?

A:  Discover Live is a virtual tour company that provides live, virtual, interactive tours and experiences to various destinations around the world. 

 

Q:  What is the Tourist Subscription Program?

A:  Offers Shared Live Travel Experiences at the budget-friendly amount of $69.

• Select from up to 8 tour options per month

• Attend up to 4 tours per month

• Tours delivered via Zoom

• Live chats during the tour

 

Q:  It says Free Trial, how do I get this?

A:  The free trial is not for Bundle or NYSOFA-funded customers, sorry.

 

Q:  Are there materials that coordinate with the tour?  How do I access them?

A:  Yes, there are Tour Materials.  Please access them this way:

• Go to your Subscription Dashboard

• Go to the Tourist Dashboard

• At the top of this new screen you will see Calendar, My Bookings and Tour Materials

• Click on Tour Materials

• Choose the appropriate folder associated with the tour you would like materials for

• Click Open Folder

• Download the Tour Materials

​

Q:  What is the Observer Subscription Program?

A:  Pre-recorded Travel Experiences

• Access to a growing library of tours from all over the world

• At least one new location added weekly

• Budget friendly

• Destination Brochure

 

Q:  Do Engagement Bundle partners have to pay for the Observer program?

A:  No, this is currently complimentary for our Engagement Bundle customers.  If this changes in the future, customers will be notified appropriately.

 

Q:  My page does not seem to be functioning properly, what should I do?

A: Please refresh your browser or use another browser to open the Subscription page. 

 

Q:  I would like to cancel my booked tour, how do I do this?

A:  Please go to your subscription portal

• Delete your booked tour

• (Please note your cancelation of a booked tour is irreversible, and you will not receive any refund for the canceled tour.)

 

Q:  I want to share these experiences with my family from home, can I?

A:  Of course you can!  For personal subscriptions, we suggest the Sightseer program which would offer two (from at least 8 choices) Live virtual experiences each month for only $24. One can subscribe to the Sightseer Program here.