Privacy Policy

Effective date: October 1st, 2026. This policy replaces the version dated November 19, 2022.

The short version

We are Discover.live, Inc. We run live video tours led by real local experts. This policy explains what information we collect, why, and what choices you have.

We collect what you give us, such as your name and email address, and what our tour platform keeps when you join a tour.
We record our tours. Recordings show the local expert, not participants’ video. We keep them for quality review and to train our own team.
We do not sell or rent your personal information.
We do not use what you say, write or share during a tour to advertise to you.
Talking with Adora, our AI travel companion, is optional. So are our surveys.
You can ask us to show you, correct or delete your information at any time. Write to hello@discover.live.

The rest of this policy gives the details.

Who we are and who this policy covers

Discover.live, Inc. (“Discover Live,” “we,” “us”) is a company based in New York. We deliver live, interactive video tours led by local experts around the world.

This policy covers you if you:

visit our website, www.discover.live;
contact us, create an account or buy from us;
join one of our tours, whether on your own, with a group at a senior center, library or other site, or through your employer or another organization;
use Adora, our AI travel companion;
answer one of our surveys; or
take part in our Online Travel Club.

To reach us about anything in this policy, email hello@discover.live or call +1 646-694-8178.

What we collect

What we collect depends on how you deal with us. Not every feature described in this policy is used on every tour. Where a feature is used, this policy explains how we handle the information connected with it.

When you contact us or create an account. Your name, email address, phone number and state. If you sign up for an organization, its name and address. If you fill in our contact form, the message you send. If you sign up with your Google account, we receive the basic profile information you allow Google to share.

When you buy from us. A record of what you bought. Card payments are handled by our payment processor. We do not see or store your card number.

When you join a tour. Our tours run on Zoom, through our own tour page. When you join, the tour page keeps:

the display name you enter, which is your Zoom screen name;
your settings, such as language, captions, audio and accessibility choices;
a record of the session: the tour, your role, whether you were in the waiting lounge or the tour, and the times you joined and left;
what you do during the tour, such as raising your hand, reactions, and which features you use, for example captions, the map, postcards and Adora;
what you write and answer: chat messages, both public and private, messages to the local expert, messages to Adora, and your answers to polls, quizzes and games;
captions: the text of what is said aloud, with the speaker’s name, the time and the language; and
a recording of the tour. See “Recordings, captions and chat” below.

Your camera and microphone are off by default. They can be turned on only if the Discover Live team running the tour allows it.

Postcards and backgrounds. If you capture a screenshot as a “postcard,” the image and details such as the place name and the time are processed to create it. Postcards are kept in your own browser and are cleared after 24 hours. If you upload your own virtual background, the image stays in your own browser.

How you get the tour link. If you join through an organization, such as a senior center or a library, you get the tour link from that organization. We do not collect your name or contact details. If you call in by phone, your number, if it is shown, can be seen only by the Discover Live team running the tour.

When you join as part of a group at a site. We keep the Zoom screen name the site joins with. We do not collect the names of the people in the room. The group joins together on one screen. If the site’s microphone is turned on, what is said in the room becomes part of the recording. Our recordings do not show the room.

What Adora keeps. Adora, our AI travel companion, keeps chat messages, answers to polls and quizzes, and captions from each tour. If you talk with Adora, it also keeps your conversation and the interests you share. Adora knows you only by your Zoom screen name, not by your name or contact details. See “Adora and other AI features” below.

When you answer a survey. Your answers about your satisfaction and about how the tour affected you. Surveys are anonymous unless you choose to add your name and email address.

When you take part in our Online Travel Club. You register on our website to join, so we have your name, user name and email address. We also have your profile and anything you choose to post. What you post can be seen by other users of our site.

When you visit our website. Technical information that browsers send, such as your IP address, device and browser type, and the pages you view. We and our service providers use cookies and similar tools to collect it. See “Marketing, email and advertising” below.

From others. The organization that arranged your tour gives you the tour link. It does not need to give us your name or contact details.

How we use information

We use the information we collect to:

set up your account, take payment and send you tour links;
deliver the tour, including captions and translation;
give you technical help before and during a tour;
personalize a tour through Adora, if you choose to use it;
review the quality of our tours and train our own team;
improve the quality of our service, including by using what you tell us in surveys, and decide which new destinations to offer;
answer your questions and requests;
send you news and offers, if you have agreed to receive them;
keep our website and tours safe from misuse; and
meet our legal obligations.

When we share results from our surveys, we share totals only. We never share one person’s answers.

We use your story, your words or your image in our marketing only with your permission.

Recordings, captions and chat

We record our tours.

What a recording contains. The local expert’s video and voice, and the voices of participants who speak. Our recordings do not show participants’ video.

Replays. Participants and host sites can watch the recording for seven days after the tour.

After seven days. We keep recordings for internal quality review and to train our own team. We do not make them public. We do not use them to train AI models.

Chat, polls and captions. Zoom is not set to save these. Adora, our AI travel companion, does keep them. See “Adora and other AI features” below.

How long we keep recordings. For as long as they are useful for quality review and for training our own team.

Your choices. Your camera and microphone are off by default. They are turned on only if the Discover Live team running the tour allows it. You can ask us to remove your voice from a recording, or your messages and captions from Adora’s records, by writing to hello@discover.live. Please tell us the date of the tour and the screen name you used. We will remove them where we reasonably can.

Adora and other AI features

Talking with Adora is optional. Adora is our AI travel companion. It helps with technical problems before a tour, chats with you during the tour, and learns your interests so the tour can be more personal. If you do not want to use Adora, simply do not engage with it.

What Adora keeps. Adora keeps a record of each tour: chat messages, both public and private, messages to the local expert, answers to polls, quizzes and games, and captions made automatically from what is said aloud. If you talk with Adora, it also keeps your conversation and the interests you share. Adora knows you only by your Zoom screen name. It does not capture your name or any contact information.

How Adora works, and AI training. Adora runs on Google’s Gemini AI service, under our paid Google plan. That service processes chat and caption text to give answers and translations. Adora’s voice is produced by a text-to-speech service called Inworld. We do not use your conversations with Adora to train AI models.

Chat moderation. Chat messages are checked automatically for abusive content, using Google’s Perspective service.

Captions and translation. Live captions and translation are produced automatically by software. They may contain mistakes.

People make the decisions. People, not AI, make the decisions that affect you.

General AI tools. Our team does not put your personal information into general AI tools.

We tell you when it is AI. Adora is always introduced as an AI travel companion.

Marketing, email and advertising

We do not sell or rent your personal information.

What happens on a tour stays out of advertising. We do not use what you say, write or share during a tour, your conversations with Adora, or your survey answers to advertise to you. We do not give this information to advertisers.

Email. We send news and offers only to people who have signed up on our website, for our newsletter or for our Online Travel Club, and who agreed to receive them. If you join a tour through an organization, we do not have your contact details and do not send you marketing. You can stop our emails at any time by using the link in the email or by writing to hello@discover.live. It may take up to 10 business days to take effect. We may still email you about your account, your purchases or a tour you booked.

Stories and quotes. We use your story, your words or your image in our marketing only with your permission.

Cookies on our website. Our public website uses cookies and similar tools.

Some are needed for the site to work, such as keeping you logged in.
Some measure how the site is used. We use analytics tools such as Google Analytics and Wix Analytics for this.
Some are advertising tools from other companies. On our public website we use the Meta Pixel and Meta’s Conversions API. When you visit our website or take an action on it, such as signing up or making a purchase, these tools send Meta a record of it. The record includes technical details such as your IP address and browser type. It may also include your email address or phone number in a scrambled form, called hashing, which Meta uses to match the record to a Meta account. These tools help us measure our advertising, and they may be used to show you our ads on other sites after you visit ours. Meta may also combine this information with information from other businesses, and use it to choose the ads and content it shows people on its own services. We use Google Tag Manager to manage the tags on our site.

You can block or delete cookies in your browser settings. Some parts of the site may not work without them. To learn more about advertising cookies and how to opt out, visit www.aboutads.info/choices.

“Do Not Track” signals. Some browsers can send a “Do Not Track” signal. Our website does not respond to it. Other companies whose tools run on our website, such as Meta, may collect information about your activity over time and across different websites.

Cookies and browser storage on the tour page. Our tour page uses a few cookies, and storage in your own browser, to make the tour work and easier to use.

A secure session cookie keeps you in the tour. It lasts up to 24 hours.
A language cookie remembers your language. It lasts up to one year.
Settings saved in your browser, such as your remembered name, accessibility choices, map selections and Adora settings. They stay until you change or clear them.
Postcards and custom backgrounds saved in your browser, as described under “What we collect.”

Who we share information with

We share personal information only in these cases.

Service providers. Companies that help us run our service. For tours, these include Zoom for live audio and video, Google for Adora’s answers, translation and chat moderation, Inworld for Adora’s voice, and Brevo for our contact form. We also use providers for cloud hosting, our website, survey forms, analytics and payment processing. They may use the information only to provide their service to us.
Discover Live team members. The Discover Live team members running your tour see and hear what you choose to share during the live tour. This includes the local expert who leads the tour, and may include other team members who help manage it. Members of our team work around the world.
Other participants. Other people on the tour can see your screen name and your public chat messages. They can see or hear you only if the Discover Live team has turned on your camera or microphone.
The organization that arranged your tour. On request, we give an organization, or the funder of its program, a report of which tours each site signed up for and joined.
When the law requires it. To respond to a court order or other legal process, or to protect the rights, property or safety of our company, our customers or others.
If our business changes hands. If we merge with or are bought by another company, your information may be transferred to it. This policy will continue to apply to it.
With your permission. For any other purpose you agree to.

We do not sell or rent your personal information to anyone.

Where we keep information and for how long

Where. The data our tour platform and Adora keep is stored on servers in the United States, with established cloud providers. Our website runs on a separate website platform, which reports that it stores data in data centers in North America and Europe. Some members of our team, and our local experts, work in other countries and may see information from there when they do their jobs. If you live outside the United States, your information will be stored and used mainly in the United States, where privacy laws may differ from those where you live.

How long. We keep information only as long as we have a reason to.

Account and purchase records: while your account is open, and afterward for as long as tax, accounting and other laws require.
Recordings: as described in “Recordings, captions and chat” above.
Adora’s records and tour session records, such as chat, polls, captions and conversations: we keep these to help improve the tour experience, until we are asked to delete them. An organization can choose no retention. All data in or about its tours is then deleted as soon as each tour ends.
Survey answers: for as long as they are useful for improving our service.
Marketing contacts: until you ask us to stop.

When you ask us to delete your information, we delete it unless a law requires us to keep it, or we need it to prevent fraud, collect money owed or resolve a dispute.

How we protect information

Only team members who need information to do their work can access it.
We store and process data with established providers. Most of them hold independent security certifications.
Card payments go through our payment processor, not through us.
Data is encrypted when it is sent and when it is stored.

No system is perfectly secure, and we cannot promise that unauthorized access will never happen. If we learn of a breach that affects your information, we will tell you as the law requires.

You can help. Choose a strong password, keep it to yourself, and log out after using a shared computer. Please do not send us sensitive information, such as health or financial details, by email or in a tour chat. If you think your account is at risk, write to hello@discover.live right away.

Your choices and rights

During a tour.

Your camera and microphone stay off unless the Discover Live team allows them to be turned on.
You can choose the screen name you join with.
You do not have to use Adora.
You do not have to answer a survey. If you do, you do not have to give your name.

At any time. Wherever you live, you can ask us to:

tell you what personal information we hold about you;
give you a copy of it;
correct it;
delete it; or
stop sending you marketing email.

To make a request, write to hello@discover.live or call +1 646-694-8178. We may need to confirm who you are before we act. We do not charge for this, and we will not treat you differently for asking. We aim to answer within 45 days.

If you have an account, you can also see and update your information by logging in.

Children and students

Our website and accounts are for adults. No one under 18 may create an account or give us personal information through our website. We do not knowingly collect personal information from anyone under 18 this way. If we learn that we have, we will delete it. If you believe we hold information about a person under 18, write to hello@discover.live.

When an organization arranges a tour, it decides who takes part. We cannot check the age of the people who join a tour at a site or from home. We do not ask participants for their age, their name or their contact details.

Notices for people in certain places

If you live in California. You have the right to know what personal information we collect, use and disclose, to get a copy of it, to correct it and to have it deleted. We will not treat you differently for using these rights. The categories we collect are set out in “What we collect” above. They include identifiers such as your name, email address and IP address, records of what you bought, activity on our website, your voice in recordings, if you speak, and what you tell Adora and our surveys. We do not sell personal information. We do not give it to other companies so that they can contact you with their own offers.

If you live in Nevada. We do not sell personal information as Nevada law defines a sale. If that ever changes, you may opt out by writing to hello@discover.live.

If you live in Canada. You may ask to see and correct the personal information we hold about you. You may withdraw your consent to our use of it, within the limits the law allows. Your information is stored in the United States and is subject to its laws. If you are not satisfied with how we answer a privacy concern, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page, with its effective date. The version posted here is the one in effect. If a change is significant, we will also tell you by email or by a notice on our website before it takes effect.

Links to other sites

Our website may link to sites we do not run. Video platforms such as Zoom also have their own privacy policies. This policy covers only what Discover Live does with your information.

Contact us

If you have a question, a concern or a request about your privacy, email hello@discover.live or call +1 646-694-8178. We will do our best to answer promptly.

​Privacy Policy